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Return & Exchange

At Satvikratna, we stand behind the quality and craftsmanship of our fine diamond jewelry. To ensure your complete satisfaction, we offer a clear and supportive Return & Exchange Policy, along with a Limited Lifetime Manufacturer’s Warranty.

Return Policy

We accept returns within 7 days of delivery for eligible products.

Return Conditions:

  • Items must be unused, unworn, and in original packaging with certificates and tags.
  • Returns will be rejected if the product shows signs of wear or has been altered.
  • Custom orders, engraved items, or discounted purchases are not eligible for return.

 

How to Request a Return:

  • Submit a return request via email at support@satvikratna.com or WhatsApp us.

  • Include your Order ID, reason for return, and photos of the product.

  • Once approved, shipping instructions will be shared.

  • Refunds are processed within 3–4 business days of receiving and inspecting your returned item.

 

Exchange Policy

We offer one-time exchanges within 7 days of delivery.

 

Exchange Conditions:

  • Exchanges allowed for products of equal or higher value.

  • If the new item costs more, the balance must be paid by the customer.

  • Orders under ₹15,000 may include a ₹500 shipping fee for exchanges.

 

How to Request an Exchange:

  • Email us or submit an Exchange Request.

  • Ship the item back once approved.

  • Let us know which product you’d like in exchange, and we will create a new order for you.

A 5% restocking fee may apply on 14K gold items, and 10% for platinum, when the exchange item is lower in value than the original.

 

Order Cancellations

You may cancel your order before it is shipped.

  • If your order is in production, a 5–7% processing fee will apply.

  • Special orders carry a 20% cancellation fee once work has started.

  • Shipped orders cannot be canceled.

 

Limited Lifetime Warranty

We offer a Limited Lifetime Manufacturer’s Warranty on all Satvikratna jewelry, giving you peace of mind.

 
Covered Services:
  • Manufacturing Defects: We will inspect and, if valid, repair your item free of charge.

  • Loose Stones: Paid service for tightening loose center or side stones caused by wear.

  • Rhodium Plating: Precious metals may require rhodium plating every 3–5 years. We offer complimentary plating once per year. (Shipping and rhodium costs apply.)

 

Warranty Will Be Void If:

  • The item has been repaired or altered by a third party.
  • The product is not originally manufactured by Satvikratna.
  • The original proof of purchase or warranty documentation is missing.
  • The item is sent outside the valid return/warranty period.

 

Need Help?

For all return, exchange, warranty, or service-related queries, reach out to:

support@satvikratna.com
WhatsApp: +91-XXXXXXXXXX

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