We accept returns within 7 days of delivery for eligible products.

Return Conditions:

• Items must be unused, unworn, and in original packaging with certificates and tags.
• Returns will be rejected if the product shows signs of wear or has been altered.
• Custom orders, engraved items, or discounted purchases are not eligible for return.

How to Request a Return:

• Submit a return request via email at support@satvikratna.com or WhatsApp us.

• Include your Order ID, reason for return, and photos of the product.

• Once approved, shipping instructions will be shared.

• Refunds are processed within 3–4 business days of receiving and inspecting your returned item.

Exchange Policy

We offer one-time exchanges within 7 days of delivery.

Exchange Conditions:

• Exchanges allowed for products of equal or higher value.

• If the new item costs more, the balance must be paid by the customer.

• Orders under ₹15,000 may include a ₹500 shipping fee for exchanges.

How to Request an Exchange:

• Email us or submit an Exchange Request.

• Ship the item back once approved.

• Let us know which product you’d like in exchange, and we will create a new order for you.

A 5% restocking fee may apply on 14K gold items, and 10% for platinum, when the exchange item is lower in value than the original.

Order Cancellations

You may cancel your order before it is shipped.

• If your order is in production, a 5–7% processing fee will apply.

• Special orders carry a 20% cancellation fee once work has started.

• Shipped orders cannot be canceled.

Limited Lifetime Warranty

We offer a Limited Lifetime Manufacturer’s Warranty on all Satvikratna jewelry, giving you peace of mind.

Covered Services:

• Manufacturing Defects: We will inspect and, if valid, repair your item free of charge.

• Loose Stones: Paid service for tightening loose center or side stones caused by wear.

• Rhodium Plating: Precious metals may require rhodium plating every 3–5 years. We offer complimentary plating once per year. (Shipping and rhodium costs apply.)

Warranty Will Be Void If:

• The item has been repaired or altered by a third party.
• The product is not originally manufactured by Satvikratna.
• The original proof of purchase or warranty documentation is missing.
• The item is sent outside the valid return/warranty period.

Need Help?

For all return, exchange, warranty, or service-related queries, reach out to:

support@satvikratna.com
WhatsApp: +91-XXXXXXXXXX